SHIPPING
Yes we do. All orders to USA will be subject to a $15-$20 shipping fee. International orders are all sent by AIR ONLY and are subject to a $50 shipping fee.
Standard Shipping (Orders $200 and over) FREE All Provinces.
Standard Shipping (Orders under $200) $10.00 All Provinces.
Express Shipping $15.00 All Provinces (Remote Areas excluded)
eGift Cards (Gift Certificates) FREE All Provinces.
Orders are shipped Tuesday through Friday, excluding major holidays. Orders placed by 1:00 PM EST Tuesday - Friday will be shipped the same day. Orders placed after 1:00 PM EST Tuesday - Friday will be shipped the following business day. Delivery details will be provided in your confirmation email.
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
Returns
We are committed to offering high-quality, scientifically proven products and want to ensure you are completely satisfied with your order. If you are not satisfied for any reason we will accept new or very gently used product within 15 days of purchase, please email us at info@gsmmedspa.com and we will arrange for our nurse to discuss your concerns. Items can be either shipped back to us or you can come in to the clinic to process your return.
You can ship your item back to Skin Apothecary 17 Baldwin Street North Unit #109, Brooklin, ON L1M 0K8 or in person, Please email info@gsmmedspa.com to arrange a date and time to come into the clinic
If applicable, refunds will be provided once your new or very gently used product return has been received and processed. Refunds will be applied to the original payment card or payment method and may take up to 14 business days. Further to that your financial institution may take a few days to process the return on their end.
New or gently used Skin Apothecary purchases can be easily returned to Skin Apothecary or by mail. We regret that we are unable to refund your original shipping charges, if applicable, unless the return was a result of our error.
Please allow two weeks for your return to be processed if sent by mail. You will receive an email confirmation once your return has been processed. Your financial institution may take longer to reflect the transaction.
When you return your new or gently used purchase by mail and we receive it within 15 days of purchase:
♦ If you paid with a credit or debit card, you will receive a full refund to your credit or debit card for the purchase price of the item.
If we receive your new or gently used item by mail between 15 and 30 days of purchase, you will receive a full refund in the form of an online store credit.
For new or gently used Skin Apothecary products returned at our Skin Apothecary store, rather than by mail, received within 15 days of purchase:
♦ If you paid for your purchase with a credit or debit card, you will receive a full refund to your credit or debit card for the purchase price of the item.
If you return your new or gently used Skin Apothecary product to a Skin Apothecary store between 31 and 60 days of purchase, you will receive a full refund in the form of a Skin Apothecary merchandise credit that can only be used in our store.
Items purchased on Skin Apothecary may not be returned by mail or in stores, and will not be refunded, more than 15 days after purchase.
Items shipped to Skin Apothecary outside of the returns window, not in new or gently used condition, without a Skin Apothecary original packing slip, or not purchased at Skin Apothecary, may not be credited back or returned to you. We will not offer replacements or refunds for orders or items that are reported missing or damaged that we reasonably believe to have been delivered to a parcel forwarding company.
Skin Apothecary is unable to offer exchanges by mail; however, we are happy to exchange your new and unused product in our store.
Here are two easy ways to return your item:
1. Skin Apothecary Returns by Mail
♦ Include the original Skin Apothecary packing slip with your items.
♦ Package your return item in the manufacturer's product box and Skin Apothecary packaging (if available). Otherwise, pack your return in a well-padded envelope or box to prevent damage in transit.
♦ You will receive an email confirmation when your return is processed.
Returns must be received within 15 days of purchase. Items shipped to Skin Apothecary outside of the returns window may not be returned to you.
It takes up to two weeks to process returns and credit your account or to issue an online store credit. We will notify you via e-mail once your return has been processed. Please note that your financial institution may take longer to reflect the transaction. If you have any questions about your return, please contact info@gsmmedspa.com
2. Skin Apothecary Returns to Store LocationVisit Skin Apothecary to return an item purchased within 15 days of purchase. Please bring your Skin Apothecary original receipt with you, as well as the form of payment that you used to place your order.